Attending customer request immediately and get connected with them for information gathering and comprehensive understanding on the issue of concern.

Lab environment experiment and production facilities site work consultation, troubleshooting activities and rectification works in investigating and fixing the risen problem.

Propose most practical solution based on particular situation and circumstances subject to technical and theoretical best practices as well as in compliance with standards, policies and requirements.

After sales and services support to ensure the continuous engagement with customer on the products and services installation for reliability and sustainability.